Terms of Sale
Effective Date: 21 May 2025
These Terms of Sale (“Terms”) govern all purchases made through PandakoalaUK.com. By placing an order with us, you agree to be bound by these terms and conditions.
1. Eligibility to Purchase
To place an order on our website, you must:
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Be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
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Provide accurate and complete personal and payment information.
We reserve the right to refuse any order if we believe it violates any of our terms or applicable laws.
2. Product Descriptions and Availability
We make every effort to ensure that all product descriptions, images, and pricing are accurate. However:
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Actual product colors and finishes may slightly vary from those shown on screen.
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All products are subject to availability.
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We reserve the right to discontinue or modify products at any time without prior notice.
3. Pricing and Currency
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All prices are displayed in the selected currency and include applicable taxes, unless otherwise stated.
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Shipping costs and other fees (if any) will be added at checkout.
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Prices are subject to change without notice, but you will be charged the price displayed at the time of order.
4. Order Acceptance & Cancellation
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After you place an order, you will receive an email confirmation acknowledging receipt. This does not constitute acceptance.
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We reserve the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, payment issues, or suspected fraud.
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You may cancel your order within 1 hour of placing it by contacting info@pandakoalauk.com.
5. Payment Terms
We accept secure payments via:
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Credit/Debit Cards (Visa, Mastercard, etc.)
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Cash on Delivery (available in selected regions)
All payments must be made in full before the order is shipped. For COD, full payment must be made at the time of delivery.
6. Shipping and Delivery
Please refer to our Delivery Policy for detailed information on shipping timelines, fees, and tracking.
7. Returns and Refunds
Please refer to our Return Policy for eligibility, process, and refund timelines.
8. Warranty
All Pandakoala luggage backpacks come with a 2-year limited warranty against manufacturing defects. Please refer to our Warranty Policy for more details.
9. Limitation of Liability
Pandakoala UK shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our products, website, or services, beyond the value of the product purchased.
10. Force Majeure
We are not liable for failure to fulfill obligations due to causes beyond our control (e.g., natural disasters, pandemics, strikes, shipping delays, or governmental restrictions).
11. Governing Law
These Terms of Sale are governed by the laws of the United Arab Emirates and/or the United Kingdom, depending on your region of access. Disputes shall be handled in the competent courts of the respective region.
12. Contact Us
For any questions or concerns regarding your order or these terms:
📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594