Online Sale Terms & Conditions
Effective Date: 21 May 2025
These Online Sale Terms & Conditions (“Terms”) apply to all purchases made through our website, www.pandakoalauk.com (“Website”). By placing an order, you confirm that you have read, understood, and agreed to these terms in full.
1. General Overview
These Terms govern the sale of products offered on the Website, including ordering, payment, delivery, returns, and warranties. They are in addition to our Website Terms of Use and Privacy Policy.
2. Order Acceptance
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All orders placed through the Website are subject to availability and acceptance by Pandakoala UK.
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Once you submit your order, you will receive an email acknowledging receipt. This does not guarantee acceptance.
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We reserve the right to refuse or cancel any order for reasons including pricing errors, stock issues, or suspected fraud.
3. Product Descriptions
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We strive to ensure that all products are accurately described and depicted. However, minor variations may occur due to lighting, screen settings, or manufacturing changes.
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All sizes and dimensions are approximate.
4. Pricing & Payment
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Prices are listed in your selected currency and include applicable VAT or sales tax unless otherwise noted.
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We accept:
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Credit & Debit Cards (Visa, Mastercard, etc.)
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Cash on Delivery (COD) – where applicable
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Prices may change at any time, but you will be charged the amount shown at the time of purchase.
5. Delivery
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Delivery timelines and costs vary depending on your location and selected shipping method.
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For full details, see our Delivery Policy.
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We are not responsible for delays caused by third-party couriers, customs, or events beyond our control.
6. Risk and Ownership
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Risk of loss or damage passes to you upon delivery.
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Ownership of the products passes to you once full payment has been received and delivery is completed.
7. Returns and Cancellations
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You may cancel your order within 1 hour of placement by emailing info@pandakoalauk.com.
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For full return and refund details, please refer to our Return Policy.
8. Warranty
All Pandakoala luggage backpacks come with a 2-year limited warranty against manufacturing defects. For warranty terms, refer to our Warranty Policy.
9. Use of Products
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Products are intended for personal and travel use only.
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You may not resell or redistribute purchased items for commercial gain without our written consent.
10. Limitation of Liability
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To the maximum extent permitted by law, Pandakoala UK will not be liable for indirect or consequential damages.
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Our total liability shall not exceed the value of the products purchased.
11. Force Majeure
We shall not be held liable for failure to perform or delays due to events beyond our reasonable control, such as natural disasters, war, pandemics, strikes, shipping disruptions, or changes in law.
12. Governing Law
These terms are governed by the laws of the United Arab Emirates and/or the United Kingdom, based on your location. Any disputes shall be resolved under the jurisdiction of the relevant courts.
13. Contact Information
For questions regarding your order or these terms, please contact:
📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594