Warranty Policy
Effective Date: 21 May 2025
At Pandakoala UK, we stand behind the quality of our luggage backpacks. All our products come with a 2-year limited warranty covering manufacturing defects to ensure your peace of mind.
1. Warranty Coverage
This warranty covers defects in:
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Materials
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Workmanship
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Zippers, handles, wheels, and stitching
The warranty applies only to the original purchaser and the original product purchased from PandakoalaUK.com.
2. Warranty Period
The warranty period is valid for 2 years from the date of purchase as indicated on your original receipt or invoice.
3. What is NOT Covered
This warranty does NOT cover:
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Damage caused by misuse, abuse, accidents, or neglect
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Normal wear and tear (scratches, scuffs, fading)
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Damage due to improper care or storage
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Damage caused by airlines, carriers, or third-party handling
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Unauthorized repairs or modifications
4. How to Make a Warranty Claim
To request warranty service:
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Contact us at info@pandakoalauk.com with your order number and detailed description of the issue.
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Provide clear photos of the defect or damage.
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Our customer service team will evaluate your claim and guide you through the next steps, which may include returning the product for inspection.
5. Remedies
If your claim is approved, we will, at our discretion:
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Repair the defective product
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Replace the product with the same or comparable item
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Offer a refund if repair or replacement is not feasible
6. Shipping Costs
Customers are responsible for shipping costs to return the product for warranty inspection. If the claim is approved, we will cover the cost of shipping the repaired or replacement product back to you.
7. Limitation of Liability
This warranty is exclusive and in lieu of all other warranties, express or implied. Pandakoala UK shall not be liable for any incidental or consequential damages resulting from the use of our products.
8. Contact Us
For any questions or to start a warranty claim, please contact:
📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594