Delivery & Shipping Policy
Effective Date: 21 May 2025
Thank you for shopping at PandakoalaUK.com. We aim to deliver high-quality luggage backpacks to your doorstep in a safe and timely manner. Please review our delivery and shipping policy below.
📦 Shipping Locations
We currently ship to:
- United Kingdom
- United Arab Emirates (UAE)
- Other selected international destinations
If your country is not available at checkout, please contact us at info@pandakoalauk.com for support.
🚚 Delivery Timeframes
United Kingdom:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
UAE:
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days
International Orders:
- Estimated delivery: 7–14 business days (depending on location)
Please note: Delivery times are estimates and may vary due to factors outside our control (e.g., customs, public holidays).
💰 Shipping Fees
Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.
We may offer:
- Free shipping on qualifying orders (based on value or location)
- Promotional shipping discounts from time to time
📦 Order Processing
- All orders are processed within 24–48 hours (Monday to Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
🔁 Missed Deliveries & Re-Deliveries
If a delivery is missed:
- Our courier may leave a delivery attempt notice
- Re-delivery or pickup details will be provided
Customers are responsible for providing accurate shipping details. We are not responsible for delays caused by incorrect or incomplete addresses.
📦 Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can also log into your account on PandakoalaUK.com to check your order status.
❓ Questions?
If you have any questions about delivery or shipping, feel free to contact us:
📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594
Thank you for shopping with Pandakoala UK.
Your satisfaction is our priority!