Frequently Asked Questions (FAQs)
Last Updated: 21 May 2025
1. What products does Pandakoala UK offer?
We specialize in high-quality luggage backpacks designed for travel, business, school, and everyday use — combining functionality, comfort, and modern design.
2. How can I place an order?
Simply browse our products at www.pandakoalauk.com, add your selected items to the cart, and proceed to checkout. You’ll receive an order confirmation by email once your order is placed.
3. What payment methods do you accept?
We accept:
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Credit & Debit Cards (Visa, Mastercard)
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Cash on Delivery (available in selected regions)
All payments are secure and encrypted.
4. Do you offer international shipping?
Currently, we primarily ship to the UAE and UK. For special international orders, please contact us at info@pandakoalauk.com for assistance.
For UAE Please use our UAE Website Pandakoala.co
5. How long will it take to receive my order?
Delivery usually takes:
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1–3 working days within UAE
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3–7 working days for UK or GCC deliveries
You will receive an email with tracking details once your order is shipped.
6. How can I track my order?
Once your order is dispatched, you’ll receive a tracking email with a link. You can also contact us at info@pandakoalauk.com if you need help tracking your parcel.
7. Can I cancel or modify my order?
You may cancel or modify your order within 1 hour of placing it by emailing us at info@pandakoalauk.com. After that, the order may already be processed or shipped.
8. What is your return policy?
You can return eligible items within 7 days of receiving your order. Items must be unused, in original packaging, and in resellable condition. View our full Return Policy for details.
9. Do your backpacks come with a warranty?
Yes! All Pandakoala backpacks come with a 2-year limited warranty against manufacturing defects. See our Warranty Policy for how to make a claim.
10. How should I care for my backpack?
Use a damp cloth to wipe clean. Avoid harsh chemicals, overloading, or prolonged exposure to sunlight and moisture. Visit our Product Care section for full tips.
11. What should I do if my item arrives damaged?
Please email us within 48 hours of receiving your item at info@pandakoalauk.com with your order number and photos of the damage. We’ll assist you right away.
12. Do you offer bulk or corporate orders?
Yes, we can accommodate bulk and corporate orders with custom branding. Reach out to us directly at info@pandakoalauk.com to discuss your needs.
Need more help?
📧 Email us at: info@pandakoalauk.com
📞 Call/WhatsApp: +971 50 462 7594