Privacy Policy
Effective Date: 21 May 2025
Welcome to PandakoalaUK.com. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases from our store.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Collected securely through our payment gateways. We do not store credit/debit card details.
- Device Information: IP address, browser type, time zone, and cookies for analytics and performance.
- Order Information: Products purchased, order history, and customer support requests.
2. How We Use Your Information
We use the collected data for:
- Fulfilling and managing orders.
- Communicating with you regarding your order or inquiries.
- Improving our website and customer service.
- Sending promotional emails (if you opt in).
- Complying with legal obligations.
3. Cookies
We use cookies to:
- Enhance your browsing experience.
- Analyze website traffic.
- Understand shopping behavior to improve our store.
You can disable cookies through your browser settings, but some features of the site may not function properly.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Trusted third-party service providers (e.g., payment processors, delivery services).
- Authorities, if required by law or to protect our legal rights.
5. Data Security
We implement industry-standard measures to protect your data against unauthorized access, loss, misuse, or alteration.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications.
To exercise any of these rights, please contact us at info@pandakoalauk.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594
Thank you for trusting Pandakoala UK.