Product Care

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Product Care

Product Care

Effective Date: 21 May 2025

To ensure your Pandakoala luggage backpack stays in excellent condition and lasts for years, please follow these simple care guidelines:


1. Cleaning

  • Use a soft, damp cloth to gently wipe the surface of your backpack.

  • Avoid harsh chemicals, bleach, or abrasive cleaners that can damage the fabric or hardware.

  • For stubborn stains, use mild soap diluted in water and test on a small area first.


2. Handling

  • Avoid overloading your backpack beyond its recommended capacity to prevent strain on zippers, seams, and handles.

  • Use the handles and straps as intended to reduce wear and tear.

  • Be mindful of sharp objects that could puncture or scratch the material.


3. Storage

  • Store your backpack in a cool, dry place away from direct sunlight to prevent fading and material degradation.

  • When not in use, empty the backpack completely and loosely close zippers to maintain shape.

  • Avoid storing your backpack in damp or humid environments to prevent mold or mildew.


4. Water Resistance

  • While many Pandakoala backpacks offer water-resistant features, they are not fully waterproof. Avoid prolonged exposure to heavy rain or submersion.

  • After exposure to moisture, allow the backpack to air dry completely before storing.


5. Zipper Care

  • Keep zippers free of dirt and debris by occasionally cleaning them with a soft brush.

  • Lubricate zippers with a silicone-based zipper lubricant if they become stiff or hard to operate.


6. General Tips

  • Avoid placing backpacks near heat sources or open flames.

  • Regularly inspect your backpack for any signs of damage or wear and address issues promptly to extend its lifespan.


By following these care tips, your Pandakoala backpack will continue to look great and perform well on every journey.


For any questions or additional care advice, contact us at:

📧 Email: info@pandakoalauk.com
📞 Phone: +971 50 462 7594

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